Order Processing

All orders are processed within 1-2 business days. Please note some carriers may not deliver on holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on your chosen shipping method and destination. Please note that delivery delays can occasionally occur.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Our company is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Our company is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Return Process

Our clients are extremely valuable to us, so we want to ensure you receive a quality product. We will replace any product we deem unacceptable or poorly made. Please email a short video or picture along with your concerns to info@istinafiamma.com. In most cases we will not ask for the product to be returned (if we can determine the issue from the video or picture). In rare cases where we need the product returned, we will issue a Return Merchandise Authorization (RMA) number along with instructions for returning the product.

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 3 days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned:

- Custom products (Special Orders)

- Sale items, discontinued, or clearance items

For quality concerns please send us an email correspondence at email address below.

Questions

If you have any questions concerning our shipping and return policy, please contact us at:

info@istinafiamma.com